General terms and conditions of business
GENERAL TERMS AND CONDITIONS OF WAMO SEASIDE IMMO & RENT S.L. U.
REGISTRATION AND BOOKING
When registering for the stay only, the following payments are due:
- a deposit of:
• +/- 30% of the total price of the rental service as well as the included or additional services
The customer is responsible for taking out travel cancellation insurance -
We expressly recommend taking out >--- ERGO travel cancellation insurance ---<.
You can find offers for this on the Internet such as HanseMerkur, ERGO, Allianz, automobile clubs, etc....
The total price of the rental service and any other additional services booked must be transferred to our accounts specified in the rental agreement at least 4 weeks before the start of the stay or paid in CASH on the day of arrival directly when the keys are handed over (no checks, credit cards or similar means of payment are accepted.
After your payments have been received, you will receive a corresponding confirmation (usually by email).
PRICES
Accommodation
Our prices include all taxes and include the provision of accommodation plus. the stated additional costs and additional services. However, they do not include any tourist tax that may have to be paid on site, the fees to be paid for pets brought along and the insurance premiums for the insurance companies.
We would like to point out that an accommodation booked for a certain number of people may under no circumstances be occupied by more people than stated in the booking.
Our balconies, loggias, terraces and gardens are not all equipped with tables and chairs.
Optional services
Our accommodation prices and optional services are shown on our website, in our catalog or on site.
CHANGE / CANCELLATION OF THE STAY BY THE CUSTOMER
Change
1 - Accommodation
We will do our best to accommodate your requests for changes to the dates of your stay, the accommodation and the holiday destination, subject to availability. If the booking amount (excluding optional additional services) is lower than the previous booking amount after the booking has been changed, we reserve the right to withhold a change fee of € 40.
2 - Optional additional services
We will endeavor to respond as best as possible to your requests for changes to the optional additional services you have booked, subject to availability. If the amount for the optional additional services is lower than the previous amount after the change has been made, we reserve the right to withhold a change fee of € 20.
Cancellation
Cancellations must be communicated to us in writing, whereby the date we receive your cancellation is considered the cancellation date.
1 - Accommodation
A - Stays in our vacation rentals
In principle, the deposit charged will be retained in the event of a cancellation, which is why we would like to expressly point out that you should take out travel cancellation insurance.
plus:
• For cancellations up to and including the 90th day before the date of arrival, we charge: 25% of the total rent
For cancellations between the 89th and 60th days before the date of arrival, we charge: 50% of the total rent
for cancellations between the 59th and 30th days before the date of arrival: 75% of the total rent
If you cancel less than 29 days before your arrival date, we will charge you the full rental amount (the deposit already paid will be deducted from this)
Failure to appear at the place of stay
If you do not show up at your location, we will charge you the full rental amount (the deposit already paid will be deducted from this) plus the deposit already withheld
2– Optional additional services
Failure to use booked and invoiced optional additional services at the holiday destination does not give rise to a claim to reimbursement of costs, unless you were unable to do so for specific reasons, such as cases of force majeure, illness or accident, which you confirm to us in writing would have to let go.
ARRIVAL AND DEPARTURE
If you are unable to pay the remaining invoice amount in CASH on the day of arrival despite the letter, we would like to point out that the keys cannot be handed over to you at the holiday destination.
The keys will be handed over at the times stated in the rental agreement (but may take place a little earlier or a little later depending on the season).
The keys must be returned by 10:00 a.m. on the day of your departure after the holiday property has been inspected.
If, for an important reason, you cannot arrive on time at the arrival times stated in the rental agreement, we ask you to inform us of this as early as possible so that we can agree on a different agreement with you for the handover of the rental property. You will then be informed how to get the keys upon your arrival.
DEPOSIT OF A DEPOSIT
Upon your arrival, a deposit of €300 - €800 (as stated in the rental agreement) will be required for each holiday property. You will receive this deposit back at the end of your stay, after the rental property has been checked and checked by our staff at the time of your departure with the keys returned. Any damage caused by you or services that have not yet been paid can be offset against this deposit.
If beds have been used WITHOUT BEDDING COVERS, or if there have been pets in the bed - we charge EUR 40 per bed for cleaning - this will be deducted from the deposit.
PETS
Bringing pets is permitted in most of our holiday accommodations for an additional fee upon presentation of a vaccination certificate with valid rabies protection (see our price list for the respective properties). Pets are generally not permitted on a leash in the shared areas of the holiday resorts near or in the swimming pool.
HOUSE RULE
In order to make your everyday holiday life easier, you will be informed about the rules that apply locally at the facility on a notice board in your accommodation. Please note these rules and comply with them. Some of the recommended precautions will help protect you from possible harm. For example, before leaving your holiday apartment or holiday home, you should close all glass doors and windows and lock the entrance door.
We would like to point out that we assume no liability for items that you forget when returning your holiday accommodation.
STAY ABROAD
For booked trips or stays abroad, every traveler must have a valid identity card or passport. We also recommend that you check the validity of the ID or passport of all fellow travelers (adults, children, babies) and your insurance and find out about the vaccination requirements and currency regulations applicable to the respective country.
We assume no landlord liability
CANCELING YOUR STAY
In the event of an early departure or the cancellation of a booked accommodation and service with us, no claims for reimbursement can be asserted against us.
ANY CHANGES TO THE SERVICE OFFERED
If circumstances beyond our control (such as cases of force majeure) make it necessary, we may be forced to partially or completely change our range of services (complete or partial closure of a holiday home or a shared facility such as the swimming pool, etc. ).
CUSTOMER SERVICE
Our on-site teams are available during your stay to help you resolve any issues you may encounter, to receive and take action on complaints, and to enable you to fully enjoy your stay. Please contact us if you have any questions or problems.
By concluding a joint contract for one of our holiday accommodations, you automatically accept our general terms and conditions. We publish some descriptions and photos of accommodations on our website for customer orientation purposes only; However, due to the diversity of our offering, differences in the decorative furnishings and apartment layout between the individual accommodations are possible. For more precise information about the respective holiday rental property, please contact our reservations department. We would also like to point out that we endeavor to take special requests regarding the location or orientation of the accommodation into account, but cannot guarantee this. All information about the sports and leisure activities on offer at the holiday home and from nearby providers is provided to us by tourism offices and is considered non-binding information. We assume no liability in cases where a sports or leisure activity no longer exists at the time of your stay.
Since the offers are published on our website well in advance, you should ask before booking whether there have been any changes in the opening times, the furnishings of the accommodation, the additional services offered by the holiday home, which are a decisive criterion for you when selecting this accommodation are.
Since the offers are published on our website well in advance, you should ask before booking whether there have been any changes in the opening times, the furnishings of the accommodation, the additional services offered by the holiday home, which are a decisive criterion for you when selecting this accommodation are.
Furthermore, no claims can be asserted against us in the event of possible disruptions caused by construction sites run by companies, private individuals or public bodies at the holiday destination.
OCCUPANCY
The number of people (adults and children) in the holiday properties stated on our website and your rental agreement is the maximum occupancy limit. (the stated total number of people also includes children) Children. Overcrowding is generally not permitted. Failure to do so will be considered fraud and will result in the termination of the rental agreement without notice and the immediate expulsion of all persons. The payment obligation remains unaffected. This also applies if, in principle or in addition, pets are brought along on our own initiative without registration and prior written approval from us.
We reserve the right to carry out random checks that have not been announced beforehand.
Furthermore, we reserve the right to exercise our property rights at any time if the rental properties are overloaded by visitors who are actually staying in other accommodations.
Accommodation of pets is not possible with every offer.
All pets as companions must always be registered -
In some cases (e.g. dogs) admission is subject to a fee (see price information for the relevant properties). When renting holiday properties that are only available without taking pets, no visitors with animals are allowed due to allergy sufferers.
LIABILITY – LIABILITY
We would like to point out that the liability provisions applicable to the hotel industry do not apply to landlords of holiday apartments and holiday homes. Accordingly, we are not liable in cases of theft, loss or damage to guests' personal belongings in the holiday facilities, including their accommodation, parking spaces, common areas (such as bicycles and other storage rooms, etc.).
The statute of limitations for WAMO Seaside Immo & Rent S.L. Amounts owed do not fall within the scope of the statute of limitations applicable to the hotel industry.
Our general terms and conditions comply with the provisions of the Spanish Tourism Authority regulations.
Place of jurisdiction for all parties is Figueras
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Information:
Once you have notified us of your booking request, you will receive (by e-mail) a lease.
The rental contract includes:
Your personal information (name, address, including telephone and mobile , number of people, pets, etc.), the date to your required vacation property (name, address, prices according to the website), possibly desired services or special agreements, advance payment (around 30 - 35% of the rent) to pay by bank transfer, the final payment (they can transfer 4 weeks before arrival or pay in euro on the date of arrival), deposit ( depending on the holiday house between 200 or 600 euro which only pay in cash on the date of arrival) We do not accept checks and credit cards.
After checking the completed rental contract, you confirm that you accept the contract and send us a e-mail.
With your rental contract confirmation or bank transfer of the advance payment, you accept our terms and conditions, which are also on the website.
After sending the rental contract we hold this holiday house to the receipt of your advance payment (max. 10 days) reserved for you.
When we receive your transfer on our bank account - is your "reservation" now entered as "firm booking" in our booking system and you will get then again (via email) a rental deposit and confirmation.. With this confirmation you can - specifically recommended by us - to take out travel cancellation insurance with any insurance company. If you 4 weeks before arrival the final payment be transferred to our account – When we receive your transfer we will send you a confirmation of payment. Services: orders linens, towel packages , children packages etc. We can only accept up to 2 weeks before arrival and only as long as sufficient of our stock. Give us min. 2 weeks prior to arrival notice (please notify for organizational reasons only via email!) WHEN ???? (Time roughly) you are planning to arrive in Empuriabrava.
Only timely information from you about your estimated time of arrival - we can take this into account in our planning - to save you long waits at your arrival !!!
But please consider starting with your arrival planning CHECK-IN / after 15 pm (to 19 pm).
After receiving this information from you , we will send you an email with details on your arrival :Who from our team you check in and will be in charge (with the appropriate mobile phone number.).
Arrival:
All our guests are greeted personally - this is possible after 15 pm (to 19 pm). We will wait at the entrance from Empuriabrava to welcome and accompany you to your holiday. If you are already familiar in Empuriabrava, we can also meet us right at your holiday home. Please call your assigned supervisor from our team directly after your arrival to make an appointment and meeting place. (You can contact us on your arrival after 13 pm)
Our representative will make yourself familiar with your holiday, as well as keys and pay the remaining amount and the deposit settle with you (We do not accept checks, credit cards, foreign exchange, etc.).
For CHECK-IN after 20 pm and on Sundays we have an additional charge of 20, - Euro.
During your stay
We are the normal business hours of Monday to Saturday for you attainable..
Departure:
Directly on your arrival our representative will make an appointment to your departure time and decrease of the holiday home with you, this may be from 07.00 - to 09:30. After perusal of the holiday property and defect-free return, you will receive your deposit lodged again in cash back.
If you want to leave early in the morning or in the night, we can make this possible and will then transfer back your caution after inspection. Please, inform our supervisor in time and this then your bank details for the transfer of your deposit report (bank charges by the guests).
They are Information in all our holiday properties, we put for you Town maps and information leaflets.
You will also receive a lot of important information and further recommendations from our compiled for you home folders, they also include an indication of the local tourist information office where you will be glad to help in almost any language.
Cleaning:
The final cleaning includes not clean the wash and the dishes / cutlery, cooking utensils used and the daily household. Cleaning the outdoor grills (if present in the objects) is also tenants thing. When the grill is not clean, it is deducted from the amount of the deposit..